1. Scope and Seller Details
1.1 These General Terms and Conditions (“T&C“) govern all contracts for the sale of goods concluded between a consumer or business customer (“Customer“) and (“Seller”)
Any terms proposed by the Customer that conflict with or differ from these T&C shall not apply unless the Seller has expressly agreed to them in writing.
1.2 A “Consumer” means any individual acting for purposes outside their trade, business, craft, or profession.
1.3 A “Business Customer” means any individual, company, or partnership acting in the course of their commercial or professional activity when placing an order.
2. Formation of the Contract
2.1 The products shown in the Seller’s online shop are not a binding offer to sell — they are an invitation for the Customer to place an order.
2.2 The Customer places a binding order by completing the checkout process, which typically involves:
- choosing the desired product(s),
- adding them to the cart,
- reviewing the cart contents,
- proceeding to checkout,
- entering delivery and billing details and selecting a payment method,
- confirming acceptance of these T&C and the Return Policy, and
- submitting the order via the final order button (e.g. “Place Order” / “Buy Now”).
Submitting the order in this way constitutes a binding offer to purchase.
2.3 A contract is formed once the Seller confirms the order by email, generally within 5 business days.
The Customer is responsible for providing a correct, working email address during checkout.
3. Right of Withdrawal
3.1 Consumers may have a statutory right to withdraw from the contract under applicable consumer protection law.
3.2 Full details of this right, including timeframes and how to exercise it, are set out in the Seller’s separate Return Policy page.
4. Prices and Payment
4.1 Unless stated otherwise, listed prices are final prices. Where VAT or other taxes apply, they will be shown at checkout or on the invoice. Any shipping, packaging, or handling costs will be clearly displayed before the order is placed.
4.2 Available payment methods are shown to the Customer during checkout.
4.3 For payments by bank transfer, payment is due immediately upon conclusion of the contract, unless otherwise agreed.
4.4 Where payment is handled by a third-party provider (e.g. PayPal, Stripe, Apple Pay, Google Pay), that provider’s own terms of service apply to the payment process.
4.5 Any additional taxes related to customs clearance, payment of any customs duties and tax fees in the Customers country shall be paid by the Customer in accordance with the customs and tax legislation of the Customer’s country.
5. Shipping and Delivery
5.1 Goods are shipped to the delivery address provided by the Customer at checkout, unless otherwise agreed.
5.2 If delivery fails due to a reason attributable to the Customer (e.g. incorrect address, failure to collect the parcel), the Customer may be responsible for the resulting reasonable costs. This does not apply to return costs where a Consumer validly exercises their right of withdrawal.
5.3 Passing of risk:
- Business Customers: risk passes to the Customer once the goods are handed to the carrier.
- Consumers: risk passes only once the goods are physically delivered to the Consumer or a person designated by them — unless the Consumer specifically chose a carrier not offered by the Seller, in which case risk passes on handover to that carrier.
5.4 If the Seller is unable to fulfil an order because a supplier fails to deliver correctly through no fault of the Seller (and a corresponding order was placed with that supplier), the Seller may cancel the order. The Customer will be notified promptly and any payment already made will be refunded without delay.
6. Retention of Title
6.1 Consumers: ownership of the goods remains with the Seller until the purchase price has been paid in full.
6.2 Business Customers: ownership remains with the Seller until all outstanding claims from the ongoing business relationship have been settled.
7. Warranty and Liability for Defects
Statutory warranty rights under applicable consumer protection law apply, subject to the following:
7.1 For Business Customers:
- the Seller may choose whether to repair or replace defective goods;
- warranty periods for Business Customers follow applicable law unless stated otherwise;
- claims relating to defects are excluded for used or surplus/clearance goods;
- the Customer should inspect goods on receipt and report any visible defects within a reasonable time; failure to do so may be treated as acceptance of the goods.
7.2 For Consumers: statutory warranty rights apply in full. Consumers may report obvious transit damage to the carrier on delivery and should also inform the Seller — though not doing so does not affect their statutory warranty rights.
8. Limitation of Liability
8.1 For minor negligence involving breach of a material contractual obligation (one essential to achieving the purpose of the contract), the Seller’s liability is limited to foreseeable damage typical for this type of contract.
8.2 Any further liability of the Seller is excluded, to the extent permitted by law.
9. Governing Law and Jurisdiction
9.1 These Terms and Conditions and all agreements concluded on their basis are governed by applicable law, with the exception of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
9.2 For Consumers, this choice of law does not deprive them of any mandatory consumer-protection rights available under the law of their country of habitual residence.
9.3 In case of disputes with corporate clients, the courts with jurisdiction at the registered address of the Seller shall have exclusive jurisdiction, unless otherwise provided by applicable law.
Last updated: 1 Sep 2026